“She should dye her hair blue.”
“She didn’t make me feel welcome or accepted.”
Those are the two statements I remember from my annual
resident review when I worked for Res Life at UCLA my senior year. Those are the only two statements I
remember. I had 99 residents and most of
them filled out the survey and most of them said positive things about me, but
these two are the only two that stuck in my mind.
I don’t know about for you, but for me it’s always been easy
to focus on the things I did wrong and was critiqued for instead of the things
I did well and am affirmed for. I could
tell myself that there were some 80+ positive comments made. No complaints from those folks. But the good isn’t what stuck. Even 10 years later.
So, it’s not really a surprise that 7 months of positive
feedback from a congregation and 8 years of solid ministry are overshadowed by
the skewed complaints of a handful of folks. Hundreds, if not thousands, of
affirmations about my preaching, my care, my compassion, my wisdom, my
maturity, my leadership compared to a couple dozen complaints and I can be
thrown completely off my game. It’s
ridiculous.
Not that I shouldn’t hear those complaints or do some self
examination. But when I hear them, I
tend to quickly accept them as absolute truth and then beat myself up for not
getting it perfect, despite all the other wonderful things that have been said
about me. That seems unreasonable, at
least when I step back to look at it.
In talking about it with my uncle, he said, “Someone can
call you a tree or a cow, but that doesn’t make you a tree or a cow.” But my inclination is to take it as truth if
they said it. My rule in ministry has
been “perception is 9/10 of the rule.” Perception becomes the truth you have to
deal with. Which by default means that
when I’m perceived as “hard to read” “not a team player” or “too negative” that
I have accepted those as truth for myself. They are the truth of the
perception, but they may not be the truth of my character, my style, or my
leadership.
Going back to the quotes at the top, I can ask, “Did I
really need to dye my hair blue or was that one person’s opinion or maybe just
their attempt at comedy?” and for the
other “Did I offer welcome to everyone or did I treat this student
differently?” If I offered the same
welcome I did other students, then it might be this student’s issue and not my
failure. Or maybe it’s my failure, but 1
out of 99 isn’t all that bad. Not to be
dismissive, but just to put it in perspective.
Regardless of who you are or how well you lead, complaints
will surface. Maybe it’s something you
did. Maybe it’s something you didn’t do. Or maybe it’s just that you’re not the
last pastor. Or that someone has an axe
to grind. It is important to be open to
feedback and accessible for conversation. It’s also important to remember that
just because someone said it, doesn’t mean it’s Gospel truth. You may have to clean up a misperception, but
you don’t have to wear the words that are thrown your way.
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