New giver thank you note

In a follow up to this post, here is a sample note, in case you need a starting place. This is for someone new to the church who has recently started giving financially.

Dear ___________,
I am so glad you are here at [church name]. It has been a delight getting to know you.  I pray God uses this church family to bless and support you.  I want to thank you for the gifts and offerings you have given.  They are a blessing to the life in ministry that we share together.  Please let me know if there is anything I can do for you. 
                                                                                                     In Christ,
                                                                                                      [sign here]

Thank you notes

When I was young, I was taught to write thank you notes for any gift I received.  From about the time I could write, my parents would make sure I sat to write my grandparents, aunts and uncles, and others for their gifts. 

In ministry, writing thank you notes has been huge.  I try to take time to write thank yous for meals, special gifts, thoughtful touches, and the time and energy people put into the life and ministry of the church. 

However, aside from giving statements for individuals or collective acknowledgements for special offerings, I was not taught to thank givers of the church.  It sounds ridiculous even as I type it, but money has been "one of those things" and I just assumed people gave for the reasons they gave and their thanks came from God. 

This year, we hired a coach and he has been working with me on all kinds of things that pertain to ministry, stewardship being only one of them.  I regularly send emails with questions and he responds from his wisdom and experience. 

I will say I was not prepared for the schooling he gave me/us. 

here is one exchange:

1) Do we call or send thank you cards on pledged special gifts? 

[The coach] replies:  You should have finance person alert you anytime:

1. A person INCREASES their pledge unsolicited.

2. A person decreases their pledged giving

3. An additional donation is made OF ANY AMOUNT

4. The first time anyone identifies themselves as giving financially to the church (vs. anonymously).

When you are alerted about #1,#, or #4,  send a hand written thank you note.  In the case of # 2, meet personally with this person and begin conversation something like this, “Its come to my attention that your giving has decreased.  As your pastor is there something that’s happened that I need to know about?"

2) If so, what is the threshold amount? $1000, $2500, $5000? 

[The coach] replies: ANY TIME.  Size does not matter.

3) A gift may be "large" to one giver but not to another...in other words, for one person, giving $500 might be "huge" whereas another doesn't hit "huge" until $5000 or even $15000...how do we honor both the gift and the giver understanding that it's not just the size of the gift that counts?

[The coach] replies: You thank them.

Now, it makes perfect sense to thank someone, I just didn't realize it should happen so personally and so often for tithing.  For extra gifts, above a pledge, I have started making thank you calls and sending notes.  For our capital campaign (which is drawing to a close) I am sending individual, hand written thank you notes to those who have given a one time gift and those who have completed their pledge. All who give will receive a personal note from me at the end, regardless of whether or not a pledge was completed.  

I have written notes and called for special asks that I have made for special projects and now am sending notes to those who have begun (seemingly) a tithing pattern to the church.  

I am grateful. We couldn't do ministry without the faithful giving of those who support these ministries.  I am now regretful and embarrassed that I didn't know to do this sooner. I always left it to the finance secretary except in the case of special gifts.  So, here is my learning, in case it is of help to you and your ministry.

Making the #leap (kid part 2)

That was phase 1: the pre-phase.  It was a stage of anxiety and worry.  It was a time of wondering and waiting to see what would happen.   Phase 2 was the phase.  It was us showing up, in pajamas from Saturday night because she didn’t want to wear a church dress and I didn’t want to force her when her whole world had flipped upside down.  Phase 2 was getting acclimated to 300 people who wanted to say hello to my cute little blonde girl who had no desire to say hello to them.  Phase 2 was preaching my first sermon on my second Sunday without my husband there to watch her and packing a play pack and snack pack to keep her occupied. It was allowing her to sit with me in worship because she refused to do the nursery or Sunday school and I was not going to force her. It was watching her dance during the anthem and hear her plead to stay the second service.  Then hearing her plead to leave during the opening song of second service and looking around trying to find someone, anyone who could take her for me. After all, I was the pastor, this was worship, at my new church, my first “time” for many to see me “in action” and I didn’t think walking out in the middle of the music would be a hit. So I found one of a handful of women whose name I actually knew and asked her to take my daughter to the nursery and then chased her down with the backpack of goodies. Phase 2 was dealing with the complaint following that dance during the anthem hearing that she was “too distracting”—my joy-filled, talkative, very active child, who behaved beautifully in worship and did just what she was told, was too distracting. Phase 2 was having my greatest fear (rejection of my child) actualized in that complaint.  And it was moving forward despite the critiques.   Phase 2 was attending a 7:00pm leadership meeting with child in tow because my husband had to work and then having her melt down because she was dog tired. It was pleading with her to be quiet and not whine. It was bribing her with food, toys, and drink. And finally, it was stepping out of the meeting, scrounging around in the nursery, and finding a stroller and pushing her until she fell asleep in said meeting. 

Admittedly, phase 2 was a little rough. It wasn’t unbearable.  We survived it. All 3 of us. But it was hard.  It was hard to struggle with who to trust and who to turn to with our little one. It was tough to find a new “normal”. It /was tough to see my daughter struggle, and have her not know  what was behind her anxiety,  stress, or fear.  And it was hard to know when to “let go” and let her work it out (even if that meant she was screaming and in tears) and when to hold her close and let her know that despite all the things that had changed in her world, our love and support had not.  

I also have to say that on the positive side, Phase 2 showed me a lot of grace.  The grace of phase 2 came in the form of that woman in the middle of worship who was willing to take my child without question or hesitation.  The grace of phase 2 came in the compassion and care of the lay leaders who were tasked with sharing the complaint but still showed deep concern for both of us.  The grace of phase 2 came when a woman on the leadership team helped me push my daughter home after that late night so I could juggle her and all of our belongings beside.  The grace of phase 2 came from all the people who sought to greet her and say hello despite her reticence at so many new faces.  And the grace of phase 2 came with my parents who helped with the day shift in my first week so my husband and I could both report to work without worrying about Ruth.  

There were struggles as we acclimated to our #leap.  There was heartbreak and there were tears.  And, there was a whole lot of grace shared with us too and for that I am eternally grateful. 

Preparing to #Leap (kid part 1)

When I prepared to #leap, I was very aware that it wasn't just me who was moving and transitioning, it was also my husband and my daughter.  When I started at my first two churches, I was single. Starting at a new place with a spouse and a child promised to be a very different thing.  

This is part 1 in a 3 part series:

When I met with the outgoing pastor, we talked about a lot of things.  We had an initial phone conversation that lasted about an hour and a half.  Then a face to face that was nearly 5 hours.  Multiple email exchanges and then about another hour to hour and a half at annual conference.  We did a good bit of talking before the transition. At some points it felt like way too much information and at others it felt like we had only scratched the surface.  We covered church history, leadership, vision, staffing, and finances.  We also covered a multitude of questions I had both as I thought my new place and things I wanted the incoming pastor to know for the place I was leaving.  Some of my questions were related to theory and some were more pragmatic.  

I remember one in particular because I was taken aback by the answer.  I asked, “So, on a Sunday morning, if you need help with your kids, who do you turn to?”  He asked, “What do you mean?”  It seemed like a straightforward and simple question to me, but I did my best to clarify, “I mean, say your wife is sick and you have the girls before worship and you need to do something, who helps with the kids?”  His response, “That’s never happened.”  Now, that may be the luxury of having a stay at home wife, or of being a man, or of some other weird quirk in the universe, whatever the case, I don’t really know how to explain it, or even understand it.  

I am the mother of a three year old, a well-behaved, intelligent, articulate, church-accustomed 3 year old and I can’t even imagine a world where needing help with her on a Sunday morning “has never happened.” From sick days, to tantrums, to unexpected counseling, to regular post-worship conversations, to diaper blow outs, to extended naps, I have had many occasions to need reinforcements.  And, at my last church, the one where I announced my pregnancy and shared my first months with my first born, I had a whole village of support and care.  No matter what the event, there always would have been someone to help with her.  Someone would have taken her at her best and in a screaming fit to help me do my job.  They were our church, but more importantly, they were her village.  They helped us raise our daughter, from time in the office, to time in the nursery, to babysitting at our house when I had Bible study or we had an emergency, they were there and I had a list of folks I could call on.

So, when I was anticipating a transition, I thought a lot about who I might turn to. Who would be there to help? Who would not mind taking a screaming child out of worship? Who could stay late to keep her entertained while I did this that or the other?  This was a big deal for me.  I felt pretty sure I could take whatever the church could dish out, but I wasn’t sure how my young child who only knew one home and one church would fare without “her people.” 

She Should Dye Her Hair Blue

“She should dye her hair blue.”

“She didn’t make me feel welcome or accepted.”

Those are the two statements I remember from my annual resident review when I worked for Res Life at UCLA my senior year.  Those are the only two statements I remember.  I had 99 residents and most of them filled out the survey and most of them said positive things about me, but these two are the only two that stuck in my mind.  

I don’t know about for you, but for me it’s always been easy to focus on the things I did wrong and was critiqued for instead of the things I did well and am affirmed for.  I could tell myself that there were some 80+ positive comments made.  No complaints from those folks.  But the good isn’t what stuck.  Even 10 years later.  

So, it’s not really a surprise that 7 months of positive feedback from a congregation and 8 years of solid ministry are overshadowed by the skewed complaints of a handful of folks. Hundreds, if not thousands, of affirmations about my preaching, my care, my compassion, my wisdom, my maturity, my leadership compared to a couple dozen complaints and I can be thrown completely off my game.  It’s ridiculous. 

Not that I shouldn’t hear those complaints or do some self examination.   But when I hear them, I tend to quickly accept them as absolute truth and then beat myself up for not getting it perfect, despite all the other wonderful things that have been said about me.  That seems unreasonable, at least when I step back to look at it.  

In talking about it with my uncle, he said, “Someone can call you a tree or a cow, but that doesn’t make you a tree or a cow.”  But my inclination is to take it as truth if they said it.  My rule in ministry has been “perception is 9/10 of the rule.” Perception becomes the truth you have to deal with.  Which by default means that when I’m perceived as “hard to read” “not a team player” or “too negative” that I have accepted those as truth for myself. They are the truth of the perception, but they may not be the truth of my character, my style, or my leadership.  

Going back to the quotes at the top, I can ask, “Did I really need to dye my hair blue or was that one person’s opinion or maybe just their attempt at comedy?”  and for the other “Did I offer welcome to everyone or did I treat this student differently?”  If I offered the same welcome I did other students, then it might be this student’s issue and not my failure.  Or maybe it’s my failure, but 1 out of 99 isn’t all that bad.  Not to be dismissive, but just to put it in perspective.  

 

Regardless of who you are or how well you lead, complaints will surface.  Maybe it’s something you did. Maybe it’s something you didn’t do. Or maybe it’s just that you’re not the last pastor.  Or that someone has an axe to grind.  It is important to be open to feedback and accessible for conversation. It’s also important to remember that just because someone said it, doesn’t mean it’s Gospel truth.  You may have to clean up a misperception, but you don’t have to wear the words that are thrown your way.